Frequently Asked Questions
Find answers to your questions about our premium intimate apparel and services.
How do I find my perfect bra size?
We recommend using our comprehensive 'Fit Guide' located on the product pages, which provides step-by-step instructions for measuring yourself at home to ensure maximum comfort and support.
What is your return policy for intimate apparel?
We accept returns of unworn, unwashed items with original tags still attached within 30 days of purchase. For hygiene reasons, please ensure all items are tried on over your own lingerie.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days. Once your order has been dispatched, you will receive a confirmation email with a tracking number to monitor your delivery.
How should I care for my Wacoal lingerie?
To preserve the elasticity and delicate lace of your garments, we strongly recommend hand washing in cold water with a gentle detergent and laying flat to dry.
Do you offer international shipping?
Currently, we ship to select countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.